Work Schedule/Hours: Monday-Friday/8:30-5p/40 hrs.
Location: East Baltimore
The primary purpose of this position is to handle all delivery aspects of customer service for the clients of the CORE store. This entails making sure all researchers receive items in a timely fashion, and handling any questions or concerns they may have at that time. This person would be the main source of contact with customers, and thus, an important part of our customer service team.
DUTIES & RESPONSIBILITIES
Respond to customer questions and concerns about their product delivery (i.e. where the item is, when will a delivery be made, why an item was not delivered, how should a replacement be acquired
Deliver the CORE inventory products to the individual research labs in a timely manner. Coordinate copies of receivings, purchase orders, and Homewood forms to assure a proper tracking system for vendor billing.
Maintain the stability and integrity of the inventory items at all times.
Assist in the quarterly inventory.
Demonstrate good communication and problem-solving skills.
Demonstrate the ability to deal patiently with problems and complaints.
High School Diploma OR GED.
Some college experience is preferred. Customer service background is preferred.
Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130... years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Baltimore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.