SUMMARY In summary, the Operations Manager will report to the COO and be responsible for overseeing all operational aspects of the business to maximize efficiency, including the purchasing, warehouse, customer service, customization, and field service departments. Direct reports include the five managers over each of those departments, all of which are very seasoned managers. Indirectly, this person will be working with a team of forty employees who report into those managers. • Implementing and reviewing all standard operations procedures that will be used to train employees, have complete management responsibility including hiring, evaluating, coaching, route determination, discipline and termination. • Monitoring KPI’s and taking action on areas that require improvement. Some areas to be monitored include examples such as: customer order fulfillment, inventory turns and accuracy, labor costs, customer service order accuracy, and quality of customization work. • Developing staff to maximize their efficiency and performance. • Driving innovative processes that will bring increased levels of value to customers. • Overseeing activities and ensuring assets are being protected from abuse or neglect. • Working with the sales department to ensure that operations is providing necessary support to meet / exceed customer needs and expectations. • Performing annual performance evaluations on staff. • Reacting to change productively and handle other essentials tasks as assigned. • Develop an annual budget forecast for COO approval.
The ideal incumbent will be a self-starter who is able to operate under general direction and work independently, with the ability to be a strong leader who empowers their team, and uses data analytics to make and support their decisions. Additionally will be strong at process development, organizing themselves and keeping others organized, following key protocols, and thinking innovatively to help streamline processes that continue to drive value to the customers.
REQUIREMENTS • Bachelor’s degree required. • Industrial Distribution industry experience required. • Minimum of 4 years of experience working in an operational management position in an industrial distribution environment. • Must have a minimum of 4 years of leadership experience. A strong leader of people is required for this position. • Must have very strong warehouse management experience. Knowledge of import / export highly preferred. • Experience tracking and monitoring key performance indicators. • Experience developing and managing budgets. • Must have experience working with various technology including MRP / ERP systems, warehouse management systems and other warehouse technology such as handhelds, and a high level of Excel ability. Experience with Crystal Reports and SQL desirable. • Must be able to pass a pre-employment criminal background check, drug screen, and credit check.