UnitedHealth Group is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference Make yourself at home with us and start doing your life's best work.(sm) Primary Responsibilities: Take customer communications around batch scheduling and turn it around into assignable batch.Follow documentation, policy and procedures. Provide feedback for documentation updates. Engage in training opportunities when provided. On Call support for scheduling issues in the tool. Be aware of Audit processes and enforce them in your daily work. Be aware of Batch Standards and enforce them in your daily work.Be aware and implement the Production Control best practices for TWS. Be receptive to new tools and processes that are rolled out in the company. Be aware of, and fulfill the information that is needed for the Chargeback process PROMPT Project Support, Guide application teams during an assigned prompt project.Communication Skills / Soft SkillsCommunications and interfacing with other departments as required.Communicate to application teams to understand scheduling issuesDemonstrated team work skills. Demonstrated customer service skills Demonstrated verbal and written communication skills.Demonstrated Troubleshooting skills for RCA. Adhere to policy and procedures.
Required Qualifications: 2+ years in TWS or 5+ years in another scheduling tool.Add, change/delete objects to the schedule such asjobs, streams, calendars, resources, promptsBasic knowledge of UNIX and Wintel OS Undergraduate degree or 10 years of scheduling experiencePreferred Qualifications: Migrate batch from one environment to another. (TWSd)JCT utility job knowledge (TWSd)First level HPSM Ticket resolutionEvent setupWork Load Broker SetupTechnology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.SMDiversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Internal Number: 753293
About UnitedHealth Group
Our mission is to help people live healthier lives and to help make the health system work better for everyone.- We seek to enhance the performance of the health system and improve the overall health and well-being of the people we serve and their communities. - We work with health care professionals and other key partners to expand access to quality health care so people get the care they need at an affordable price. - We support the physician/patient relationship and empower people with the information, guidance and tools they need to make personal health choices and decisions.